Warranty

🔧 12-Month Limited Warranty

All devices purchased from RS-Phones include a 12-month limited warranty covering genuine hardware faults under normal usage.
This warranty protects customers from real defects and protects RS-Phones from misuse or accidental damage.

✔️ What’s Covered

  • Touchscreen issues (no cracks or impact)
  • Sudden battery failure (not normal wear)
  • Faulty speaker, microphone, or buttons
  • Camera malfunction not caused by damage
  • Internal component failure (no signs of damage)
  • Software issues not caused by modifications

❌ What’s Not Covered

1. Physical Damage

  • Cracked screen or LCD
  • Bent frame, dents, or pressure marks
  • Back-glass cracks
  • Damaged charging port
  • Camera glass scratches

2. Liquid Damage

  • Activated liquid indicators
  • Corrosion or moisture exposure

3. Tampering / Third-Party Repairs

  • Device opened by customer or repairer
  • Non-original parts installed

4. Battery Wear

  • Normal battery degradation is not covered

5. Software & Account Issues

  • Apple ID / Google account lockouts
  • Forgotten passwords
  • Jailbroken or rooted devices
  • Unauthorised software modifications

6. Accessories

  • Charging cable, box, case, screen protector

🔍 Warranty Inspection

  • Manufacturing defect → Free repair
  • Customer-caused damage → Warranty void + repair quote

This ensures fairness and protects against dishonest claims.

📦 How to Make a Warranty Claim

  1. Email admin@rsydneyphones.com.au with your order number
  2. Provide photos or videos of the issue
  3. Ship the device to our workshop
  4. Inspection completed within 1–3 business days
  5. We inform you of the outcome and next steps

📌 Important Notes

  • Warranty applies to the original buyer only
  • Warranty is void if we cannot test due to an active Apple ID / Google account
  • Reduced performance due to aging is not covered